Conversation Intelligence
The system of record for revenue conversations.
One unified layer that captures every customer interaction — voice, video, email — and turns it into structured, queryable revenue intelligence.
The business impact.
Why revenue teams choose Conversation Intelligence.
One source of truth
Every conversation, every rep, every deal — in one searchable graph.
Playbook adherence
See exactly which reps follow your winning playbook and which drift.
Coach at scale
Managers coach 4x more reps in the same time.
Everything included in Conversation Intelligence.
Production-grade capabilities, tuned for enterprise revenue teams and ready on day one.
- Multi-channel capture (voice, video, email, chat)
- Unified conversation timeline per account
- Playbook conformance scoring
- Cross-deal pattern detection
- Team-wide keyword and phrase alerts
- Deep integrations with Salesforce, HubSpot, Outreach
How it works.
Ingest
All customer conversations flow into a single graph.
Structure
Every moment tagged by topic, playbook step, and speaker.
Surface
Ask questions in natural language, get answers with citations.
Coach
Managers get weekly briefs on rep-by-rep playbook adherence.
See Conversation Intelligence inside Wallapop.
A live view of what your team sees every day. Every metric drills down to the underlying calls, deals, and reps.
See it liveThis is what your team sees.
Deals where reps asked about the 'current tool' before the 8-minute mark closed 62% more often. Consider updating your discovery playbook.
Try Conversation Intelligence on your calls.
30-minute demo. We'll show Conversation Intelligence running live against one of your real conversations.
Frequently asked.
How is Conversation Intelligence different from a call recorder?+
Recording is table stakes. Conversation Intelligence turns raw conversations into structured performance outcomes — objective scores, predictions, or automation your team can act on the same day.
How long does setup take?+
Most teams are live in under 48 hours. One-click OAuth into your CRM, calendar, and meeting tools — no engineering time required.
Is this available on every plan?+
Conversation Intelligence is included on the Growth plan and above. Starter customers get a preview; Enterprise customers get custom models tuned to their motion.
Is my customer data secure?+
Yes. SOC 2 Type II, GDPR, HIPAA-ready. Data is encrypted end-to-end and never used to train third-party models.