Call Transcription
Verbatim transcripts in 32 languages.
State-of-the-art transcription tuned for sales conversations — with speaker labels, timestamps, and 96%+ accuracy on industry jargon.
The business impact.
Why revenue teams choose Call Transcription.
Best-in-class accuracy
96%+ WER on B2B sales conversations, tuned to your domain vocabulary.
Search everything
Full-text search across every word, every rep, every deal.
Instant translation
32 languages transcribed and translated in near real time.
Everything included in Call Transcription.
Production-grade capabilities, tuned for enterprise revenue teams and ready on day one.
- 96%+ accuracy on domain vocabulary
- Custom vocabulary and product name tuning
- Real-time and post-call transcription
- Speaker labels and timestamps
- PII redaction on demand
- Export to CSV, PDF, DOCX
How it works.
Capture
Audio ingested from Zoom, Meet, Teams, or dialers.
Transcribe
Speech models render verbatim text with speaker labels.
Enrich
Custom vocabulary and product names auto-corrected.
Deliver
Transcript surfaces in the CRM and is fully searchable.
See Call Transcription inside Wallapop.
A live view of what your team sees every day. Every metric drills down to the underlying calls, deals, and reps.
See it liveThis is what your team sees.
Detected product names 'Halcyon Pro' and 'Vertex API' — auto-corrected 14 transcription errors across today's calls.
Try Call Transcription on your calls.
30-minute demo. We'll show Call Transcription running live against one of your real conversations.
Frequently asked.
How is Call Transcription different from a call recorder?+
Recording is table stakes. Call Transcription turns raw conversations into structured performance outcomes — objective scores, predictions, or automation your team can act on the same day.
How long does setup take?+
Most teams are live in under 48 hours. One-click OAuth into your CRM, calendar, and meeting tools — no engineering time required.
Is this available on every plan?+
Call Transcription is included on the Growth plan and above. Starter customers get a preview; Enterprise customers get custom models tuned to their motion.
Is my customer data secure?+
Yes. SOC 2 Type II, GDPR, HIPAA-ready. Data is encrypted end-to-end and never used to train third-party models.