Intelligence

Speaker Diarization

Know who said what, exactly.

Advanced voice-print diarization identifies every speaker on every call — even in noisy multi-party meetings with overlapping talk.

R
Rep
68%
talk-time
B
Buyer
32%
talk-time
Speaker Diarization

The business impact.

Why revenue teams choose Speaker Diarization.

Attribute every word

Perfect speaker attribution powers accurate rep scoring and talk-time analysis.

Handles complex calls

Multi-party demos, panel interviews, and boardroom calls — resolved cleanly.

Cross-call recognition

The same buyer is recognized across every meeting on the deal.

Key capabilities

Everything included in Speaker Diarization.

Production-grade capabilities, tuned for enterprise revenue teams and ready on day one.

  • Voice-print recognition across the account timeline
  • Overlap and interruption detection
  • Talk / listen ratio per speaker
  • Interruption and monologue analytics
  • Role inference (rep, buyer, champion, exec)
  • Anonymization for compliance workflows
Interactive workflow

How it works.

01

Detect

Voice prints extracted for every unique speaker.

02

Attribute

Every utterance mapped to a named participant.

03

Enrich

Roles inferred from CRM and past calls.

04

Report

Talk-time and interruption metrics feed rep scoring.

Dashboard preview

See Speaker Diarization inside Wallapop.

A live view of what your team sees every day. Every metric drills down to the underlying calls, deals, and reps.

See it live
Speaker Diarization · this week
Live
Coverage100%
Adoption87%
Impact+14pt
Trend▲ 12%
AI insight · example

This is what your team sees.

Wallapop
Talk ratio · Vertex demo

Rep spoke 68% of the time. Top performers average 41% on demo calls. Consider more discovery questions in the first 10 minutes.

Try Speaker Diarization on your calls.

30-minute demo. We'll show Speaker Diarization running live against one of your real conversations.

Frequently asked.

How is Speaker Diarization different from a call recorder?+

Recording is table stakes. Speaker Diarization turns raw conversations into structured performance outcomes — objective scores, predictions, or automation your team can act on the same day.

How long does setup take?+

Most teams are live in under 48 hours. One-click OAuth into your CRM, calendar, and meeting tools — no engineering time required.

Is this available on every plan?+

Speaker Diarization is included on the Growth plan and above. Starter customers get a preview; Enterprise customers get custom models tuned to their motion.

Is my customer data secure?+

Yes. SOC 2 Type II, GDPR, HIPAA-ready. Data is encrypted end-to-end and never used to train third-party models.