Wallapop for Customer Support
Every interaction, coached to resolution.
Bring Wallapop to your support org and turn every ticket call into an opportunity to retain and expand.
What's holding Customer Support back.
Inconsistent CSAT
Agent quality varies wildly and QA teams sample less than 3% of calls.
Escalation blindness
By the time an angry customer escalates, the damage is done.
Missed expansion
Buying signals in support tickets go unnoticed.
How we solve it.
100% call coverage
Every ticket call auto-graded on empathy, resolution, and adherence.
Real-time risk alerts
Frustration and escalation risk detected the moment it appears.
Expansion signal capture
Feature requests and expansion cues surfaced to CS and Sales.
What Customer Support teams see every day.
A live command center calibrated for Customer Support. Every leading indicator drills to the underlying rep, conversation, or deal.
Business results.
Independently verified across Customer Support customers.
"We finally have a real read on every support conversation — not the 2% we used to spot-check."
Ready to see it in action?
30-minute demo tailored for Customer Support. We'll walk through your workflow and show ROI live.