Sentiment Analysis
Read the room, at scale.
Understand emotional trajectory across every call — where buyers get excited, where they disengage, and where deals turn.
The business impact.
Why revenue teams choose Sentiment Analysis.
Spot risk early
Detect disengagement, frustration, or hesitation the moment it appears.
Amplify what works
Learn the phrasing and moments that build buyer momentum.
Champion detection
Identify enthusiastic advocates inside the buying committee.
Everything included in Sentiment Analysis.
Production-grade capabilities, tuned for enterprise revenue teams and ready on day one.
- Turn-by-turn sentiment scoring
- Emotion classification (curious, skeptical, excited, blocked)
- Momentum charts per call and per deal
- Champion vs. detractor identification
- Sentiment deltas across the deal lifecycle
- Alerting on sentiment drops
How it works.
Listen
Audio and text analyzed for tone and emotion.
Score
Every 15 seconds scored on 5 sentiment dimensions.
Trend
Trajectories aggregated across the deal timeline.
Alert
Reps and managers notified when sentiment drops.
See Sentiment Analysis inside Wallapop.
A live view of what your team sees every day. Every metric drills down to the underlying calls, deals, and reps.
See it liveThis is what your team sees.
Buyer sentiment fell 34 points after the pricing slide (18:22). Recommend a same-day executive check-in.
Try Sentiment Analysis on your calls.
30-minute demo. We'll show Sentiment Analysis running live against one of your real conversations.
Frequently asked.
How is Sentiment Analysis different from a call recorder?+
Recording is table stakes. Sentiment Analysis turns raw conversations into structured performance outcomes — objective scores, predictions, or automation your team can act on the same day.
How long does setup take?+
Most teams are live in under 48 hours. One-click OAuth into your CRM, calendar, and meeting tools — no engineering time required.
Is this available on every plan?+
Sentiment Analysis is included on the Growth plan and above. Starter customers get a preview; Enterprise customers get custom models tuned to their motion.
Is my customer data secure?+
Yes. SOC 2 Type II, GDPR, HIPAA-ready. Data is encrypted end-to-end and never used to train third-party models.